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Find answers to the most common questions
You can cancel your subscription anytime through your iPhone Settings > Apple ID > Subscriptions > PixelPDF. Cancellation takes effect at the end of your current billing period.
Make sure PixelPDF has permission to access your photos in Settings > Privacy & Security > Photos > PixelPDF. If the issue persists, try restarting the app.
Go to Settings in the app and tap "Restore Purchases." Make sure you're signed in with the same Apple ID used for the original purchase.
Yes! PixelPDF works completely offline for photo to PDF conversion. You only need internet for cloud sync and accessing premium features for the first time.
Absolutely. All photo processing happens locally on your device. We never access your photos, and cloud sync uses your personal iCloud account with end-to-end encryption.
Still have questions? Check out our full FAQ section or contact us directly.
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